Expand search. Search Search. Log in Account Management. Dragon Medical. Information Article Number. URL Name. Previous Article Number. Summary Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.
External Article Body. The serial number is used during software installation. There are three 3 License types that can be purchased by the customer and are contractually defined as: Physician Author - License for a physician healthcare provider to dictate using DMNE Client. After Nuance generates a license key purchased by a specific customer, an email is sent to the customer contact with a License Certificate attached, that defines the: Number and type of licenses purchased character, license key Organization ID with the initial purchase of licenses Note: License expiration is set for unless this is a temporary license trial, pilot, or special circumstance Here is an example of what a License Certificate contains: Importing the License Key through NMC Once the license key is received, the customer will then import the license key through the NMC, making the purchased licenses available for granting to DMNE User Accounts.
Click Import. Please see the different scenarios and their solutions below: Lost or Undelivered License Keys For customers who have either lost or not received their license key, Technical Support can lookup the license key through our Oracle system solution using a Sales Order Number provided by the customer.
If the serial number can be found from the following locations: NMC Organization Details on the General tab - prefixing two 2 segments to the beginning of the Organization ID. Your Nuance representative will verify your existing Organization ID and take you through the process of procuring licenses renewal or additional.
Internal Article Body. Legacy KB Key. Support Group For Approval. Publication Status. Article Created Date. Last Modified By. Last Modified Date. During the Sales transaction, the product barcode will be scanned. This will update the status of he license key on the POSA server to show that it has been paid for.
When activating the Nuance product, the activation mechanism will validate the serial number and the POSA status. Upon confirmation of a positive status, the software activation process will complete. No, the POSA activation process does not require any additional steps. Will customers be notified that they have to activate? Customers will be notified of the activation requirement on the outside of the box when they acquire a retail version of the product. They will also be reminded each time they log in up to the end of the activation grace period 5 tries before they are required to activate.
If they have not activated the product within the specified number of launches, they will need to do so to continue using the product. Is there a grace period during which the product will work without being activated? The customer may opt out of activating the product 5 times before they are required to activate. If a customer chooses "Activate Later" at the end of installation, they will then only be able to choose "Activate Later" 4 more times. How does Product Activation connect over the Internet?
Activation over the Internet requires users to have their own Internet service provider ISP connection. Users who do not have an ISP connection will be asked to activate when the system connects to the internet.
How does Activation respect customer privacy? Nuance Nuance highly values respect for and protection of customers' private information. User privacy was a paramount design goal in building our product activation technology.
Nuance product activation is completely anonymous, and no personally identifiable information is collected.
Activation is different from product registration. If customers wish, they may voluntarily register their product by providing their name and contact information.
Registration is for those customers who want to receive future communications on product updates, service releases, and other special offers, and access to Technical Support. Any information provided remains secure and private and is used only for the purposes specified by the customer. If a reinstallation of the software is needed, must I purchase a new license? In general, no. If the same version of the software is reinstalled on the same machine or is not concurrently installed on any other machine, no new license is required.
Additional licenses are generally required for installations above and beyond those allowed by the product's EULA. If I don't have internet access can I still use your product? Not unless you are able to activate the product. You can activate the product manually if you go to a computer with internet access and provide your machine fingerprint and serial number to the Nuance activation server.
You will need to write down the activation key and enter it in the "Activate Key" field of the "Enter Key" dialog box on your computer to unlock your software. Will the product ever need to be deactivated? If you want to move your license onto another computer, or are planning to upgrade any hardware or the operating system since activation may see this as a new computer , you should deactivate your software.
For the product to be correctly deactivated your computer must be connected to the internet during the uninstall process in order to free up an activation so it can be reused when you reinstall the software with the new hardware. What can I do if I get an "Activations Exceeded" error message during activation? What do I have to do if I get the "The serial number entered was not activated at the place of purchase. Please contact the retailer". Error message? This is a result of the entered serial number not being successfully activated at the place of purchase.
0コメント